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Terms and Conditions

OUR GUARANTEE
If you are not completely happy with our service, then please tell us within 48 hours in order that we may remedy the situation. We guarantee the quality of our cleaning.


The Teams

  • All our teams are fully trained in our advanced cleaning technique designed to clean your home quicker and more thoroughly than most Our cleaning staff usually work in teams of two, but we reserve the right to work in teams of 3 or singularly.
  • They are uniformed and arrive in a fully liveried car.
  • All our staff is fully vetted and insured.
  • They are our full time employees so you have no worries over national insurance, PAYE and Employers Liability Insurance.
  • Staff will not eat, drink or smoke in your home.
  • Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.\

Security

  • Again, all our staff are vetted and supervised.
  • Uniformed teams and liveried vehicles, give you peace of mind.
  • We operate a fully coded key holding service.
  • We can operate a password system if required.
  • We are insured* to protect your home and our staff.

Customer Care

  • We want to keep in regular contact with you in order to ensure that you get the best possible service from ServCity.
  • Please feel free to contact us by telephone or through our website.
  • Bleach and abrasive products are only used at the customer’s request and risk.

Our Charges

  • You pay on the day the service is done. Please leave a cheque for us, made payable to ServCity Limited.
  • Payment for your first clean is by credit or debit card.
  • We reserve the right to collect payments by recurring debit or credit card facility.
  • Payment can be made by Credit or Debit Card for subsequent cleaning services but these are subject to a 3% surcharge to cover charges made against ourselves.
  • Payment can be by standing order or BACS.
  • Credit facilities are by prior arrangement only and subject to a credit check.
  • Please note all accounts beyond our credit terms will be passed to our debt collection agency Daniels Silverman Limited. All accounts without exception will be subject to a surcharge of 15% plus Vat to cover our costs of recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.

Special Circumstances

  • Special requests for additional services should be made 2 days before a service day. This ensures that these can be provided and payment agreed. However, we may be able to accommodate these on the service day. Please leave a note and we will invoice you accordingly.
  • If your scheduled service day falls on a public holiday, then this clean will be cancelled and you should contact us to re-arrange an alternative date.
  • We will treat your home with the greatest of care. Please inform us of any items that are irreplaceable, so that we can make special arrangements for care.

Your Obligations

  • To provide a safe working environment for our staff, e.g. safe electrical appliances, securely fixed wardrobes, cupboards, shelves etc.
  • To pay promptly for all cleaning hours provided.
  • During the period of this agreement and for a period of 12 months after the termination of this agreement, the client will not employ any staff that has been employed byServCity. ServCity Limited reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate, subject to a minimum of £250.
  • The client may not employ ServCity staff.
  • Please ensure that access is provided. Otherwise we are obliged to charge you.
  • We can devote more of our time in providing you with the best of our professional services should you spend a few moments tidying before we arrive.

Cancellations

  • Please contact us, giving us at least 3 full working days notice if you do not want a particular clean or are on holiday. Cancellations for individual cleans require 3 full working days notice in order to re-schedule our team and avoid having to charge you.

Our cancellation charges are dependent upon the notice given and are as follows;

  • Notice period for individual cleans.

Outside 2 full working days; nil, 2 working days 25%, 1 working day 33%, Same day 50%, upon arrival 75%

  • Should you be unable to commence your cleaning service after payment of the initial fee, this can be refunded subject to a £10 administration fee over plus any fees incurred for late cancellation.
  • After we have provided 2 months service, we will require a notice period for the cancellation of the service. We will require a notice period for cancellation of the lesser of 2 visits or 4 weeks.

Insurance

  • We are fully insured for public liability, employer’s liability, and consequential loss of keys.
  • Our accidental damage insurance is subject to an excess of £250 and excludes damage caused by the use of abrasive products or the use and spillage of bleach. We do not provide cover for accidental damage for the first £250 of any loss. Please make your own insurance arrangements for the excess.
  • All our teams are fully trained and Endeavour to treat your home and possessions with the greatest care.



 
Our Clients