Frequently Asked Questions (FAQ)

If you have a question that isn't answered on this page, please contact us.

How do you vet the cleaners?

We first carry out a telephone interview. If the applicant seems suitable we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with references do we accept them onto our database.

Do I meet my cleaner before the first clean?
Yes, once we allocate a cleaner, they will call and arrange an interview at your convenience. Once you are satisfied with your cleaner, you can then mutually arrange a regular clean day and time.

What if my cleaner can't make it, or is sick?

Just give us a call and we will provide you with a cleaner to cover.

Will I have to be at home when my cleaner cleans?

No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.

Do I have to supply cleaning materials?

Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the substances used in their homes, and of course this keeps the costs down. Please be aware that due to health and safety bleach is a banned substance.

Can I change my cleaner if I am not happy?

Yes, of course, we have a large and varied cleaner base, just give us a call.

Will I have the same team each time?

Yes, we try our best to match you up with team you are very happy with.

How do you ensure reliability?  

Yes, we have no exceptions. We provide our employees extensive training making sure they meet all our quality standards. All our teams are fully trained in our advanced cleaning technique designed to clean your home/office quicker.

Why do you use purified water?

Purified water has no chlorine or larger water born particles to leave streaking or water marks on the glass, therefore you get spotless windows, frames, signs, gutters and fascias.